Support

Last updated: October 14, 2026

Need a hand? Email jake@roomscanalpha.com and a real person will reply, usually within one business day. Telling us your phone model and what you were doing helps us fix things faster.

Scanning a room

Get the app on the App Store.
Room Scan Alpha works on any iPhone. iPhone Pro models with LiDAR give the most accurate measurements.
Walk slowly around the room with the camera pointed at the walls, then sweep the floor and ceiling. Good light helps.
After you upload, the floor plan appears within minutes. The 3D tour takes about 45 minutes to build, and the app notifies you when it's ready.

Sharing with your contractor

If a contractor sent you a scan link, open it on your iPhone and sign in. Your scan goes only to that contractor.
Your projects are private. Only you, the businesses you send them to, and our support team can see them.

Your account

Sign in with your phone number, Apple, Google, or email.
To delete your account, open the app and go to Account › Delete Account. Your scan files are removed from our servers within 30 days.
Read our Privacy Policy and Terms of Use.

Report a problem

To report a message, a user, or anything that looks wrong, email jake@roomscanalpha.com.